The Acne Expert

Return Policy

We accept returns or exchanges for any purchases that have not been used or product container opened. We will issue a full refund upon receiving your items within 30 days of the PURCHASE date. All returns must be pre-approved by a customer service representative. 

Please follow these instructions: 

  1. Place the unused unopened item(s) into appropriate shipping safe packaging. Please pack the item(s) with materials to protect it form damage such as bunched newspaper.
  2. Contact our Customer Service Department at to obtain your RA (Return Authorization) number. 
  3. We will e-mail you an Electronic Return Label and a summary of the RA transaction for your records. Print this label and tape it to the shipping packaging.
  4. Take your package to the nearest United States Postal Service post office or deposit your package in a USPS mail box. (NOT UPS) Once we receive your returned product(s), we will issue your replacement or refund immediately. 

Please mail your package to: 

Acne Stop Kits
17 Elliot Street
Brattleboro, Vermont 05301

All RAs are valid for only 30 days. Any returned item not listed on your RA will not be credited or replaced, and will not be returned.